Assessing the situation:
Insurance House responded by conducting a comprehensive health check across their client’s workers compensation program. As a result of this comprehensive review, Insurance House identified several inadequacies in their client’s claims management processes including:
The Insurance House Solution:
Insurance House implemented a strategic claims and injury management program for the client.
The program outlined a detailed strategy and Service Level Agreement that included the implementation of the following activities by Insurance House:
A Service Guarantee included face to face, phone, email and video conferencing support, in addition to:
Positive changes implemented by Insurance House:
Our client now has a structured program with:
· A collaborative approach to injury management and RTW
· Manager/Supervisor ownership of injury management
· Well educated and informed workforce with regards to workers compensation
· A strong tri-party relationship across Insurance House, our client and the Claims Administration
Agent, resulting in collaborative claims resolutions.